Kampala Delivery & Upcountry Shipping

1. Shipping Policy Overview

At CLEVSHOP, we are committed to delivering your orders safely, quickly, and efficiently across Uganda. Please read our shipping policy below to understand how we process and deliver your purchases.

2. Order Processing

• Orders are processed during our business hours, Monday to Saturday.
• Most orders are processed within 1–24 hours after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

3. Delivery Areas

We deliver to customers throughout Uganda, including but not limited to:

If you are unsure whether we deliver to your location, please contact our customer support before placing your order.

4. Delivery Time

Please note that delivery times are estimates and may vary due to weather conditions, road accessibility, courier schedules, or unforeseen circumstances.

5. Shipping Charges

Shipping fees depend on:

• Delivery location
• Product size and weight
• Delivery method selected

The shipping cost will be communicated before your order is confirmed or displayed during checkout where applicable. We occasionally run promotions that include Free Delivery on selected products or within selected locations.

6. Order Tracking

Once your order has been dispatched, our team may contact you with delivery updates. You may also contact our customer support team at any time to check the status of your order.

7. Delivery Requirements

To ensure successful delivery, customers should:

• Provide an accurate delivery address.
• Provide a reachable phone number.
• Be available to receive the order or arrange for an authorized person to receive it.

If delivery cannot be completed due to incorrect information or the customer being unavailable, additional delivery charges may apply.

8. Inspection Upon Delivery

We encourage customers to inspect their items upon delivery. If the package appears damaged or incomplete, please notify the delivery personnel and contact us immediately before using the product.

9. Delays

While we strive to meet all estimated delivery times, delays may occasionally occur because of:

• Extreme weather conditions
• Heavy traffic & road closures
• Public holidays or courier disruptions
• Events beyond our control

We appreciate your patience and will keep you informed should any significant delays occur.

10. Failed Deliveries

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be reached, our customer support team will contact you to arrange another delivery. Additional delivery fees may apply.

11. Large Appliances

Large items such as refrigerators, washing machines, cookers, freezers, televisions, and other bulky appliances may require additional delivery arrangements depending on your location. Our team will contact you to schedule a convenient delivery time.

12. Ownership and Risk

Ownership of products transfers to the customer once full payment has been received and the order has been successfully delivered.